I don’t think it’s necessarily intuitive that the app’s install location should be on the drive itself. Well… first, it doesn’t say that that app *will be* located in the root directory of the iXpand drive and second, it completely skips the part about running the app’s package installer and selecting the iXpand drive as the install destination. Their instructions on accessing secure files on your Mac computer *start* with (to paraphrase) “Launch the SecureAccess… app and click next”.
The app must be installed on the iXpand drive itself, not the Macintosh Hard Disk. In fact, none of the documentation on the iXpand drive contains anything about the installation of the secureaccess application on a Mac. There are steps missing from the documentation about installing the SecureAccess app. I have figured it out, with the help of a chat guy.
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